Help for Good Stuff To Go

This section is designed to make your shopping experience more enjoyable and to answer any questions you might have. The format is a series of questions and answers within the following categories:

Contacting us - top
1. How can I contact you with any questions?

You may contact us by any one of the following three methods.
· Phone - 928-284-2055 (We accept phone calls from 8:30AM to 6PM Monday through Friday; Noon to 4PM on most Saturdays and Sundays; and in the early evening Monday through Thursday. All times are Mountain Standard time - remember Arizona does not use Daylight Savings time and, thus, in the summer does not move the clocks ahead one hour.)
· FAX - 928-284-1996
· Email - info@goodstufftogo.net

Types of payment - top
1. What types of payments do you accept?

We accept various forms of payment depending on where you live.

We accept the following from US residents:

  • Credit Cards (AMEX, VISA, Mastercard, Discover) - on-line via a secure server, over the phone or by FAX.
  • Money Orders - via the mail. Note: this service incurs a delay equal to length of time it takes for the money order to reach us once you mail it to us. It is a good idea to confirm the items that you wish to order are in stock and the exact dollar amount to send prior to obtaining the money order.
  • Western Union - we will accept Western Union money transfers. Such transfers require your name and address, the Western Union control number, and the dollar amount transferred. Note: it is a good idea to confirm the items that you wish to order are in stock and the exact dollar amount to send prior to sending the Western Union payment.
  • Paypal - We accept Paypal payments, but ONLY if you are using a cash payment - money that is already in your paypal account or from a bank account. We Do Not accept Paypal payments that are funded by a credit or debit card. Note: it is a good idea to confirm the items that you wish to order are in stock and the exact dollar amount to send prior to sending the Paypal payment.

We accept the following from non-US residents:

  • Credit Cards (AMEX, VISA, Mastercard, Discover) - both on-line via a secure server, over the phone, or by FAX.
  • International Money Orders (denominated in US dollars) - via the mail. There is an extra $5.00 charge for bank processing fees for International Money orders. Note: it is a good idea to confirm the items that you wish to order are in stock and the exact dollar amount to send prior to sending the money order payment.
  • Western Union - we will accept Western Union money transfers. Such transfers require your name and address, the Western Union control number, and the dollar amount transferred. Note: it is a good idea to confirm the items that you wish to order are in stock and the exact dollar amount to send prior to sending the Western Union payment.
  • Paypal - We accept Paypal payments, but ONLY if you are using a cash payment - money that is already in your paypal account or from a bank account. We Do Not accept Paypal payments that are funded by a credit or debit card. Note: it is a good idea to confirm the items that you wish to order are in stock and the exact dollar amount to send prior to sending the Paypal payment.

2. What is the credit card CVC (Card Verification Code) number? Is it necessary to include?

The CVC (Card Verification Code) number is the three digit number on the back of the credit card. It appears in the signature block as the last three digits after whatever sequence of numbers is printed in this block - either the entire credit card number or the last four digits of the credit card number. This applies to Master Card, VISA, and Discover cards. On American Express cards the CVC number appears as a four digit number printed on the front of the card. It is usually to the right and above the credit card number.

The CVC number only appears on the actual credit card. It is being used as an anti-fraud process for mail-order and internet based companies. The credit card processors now require this number. If it is not used, it results in higher processing fees. It is important for us to use this number as a method of keeping our costs down, and as a result, our prices as low as possible. If the number is not supplied with the order, we will request it before filling an order.

3. Can I pay with a money order? If yes, where do I send the money order?

We do accept money orders (must be in US dollars).

Please send all money orders to:
Good Stuff To Go LLC
60 Beaver Creek Drive
Sedona, AZ 86351
USA

We suggest you contact us before sending a money order, to confirm availability, price, and shipping charges.

It generally takes 5 to 7 business days for an on-line check to clear. We ship the order the day the check clears or the next day.

4. Do you provide COD services?

We do not ship any package COD.

5. Do you accept on-line third party-pay systems?

We accept Paypal payments, but ONLY if you are using a cash payment - money that is already in your paypal account or from a bank account. We Do Not accept Paypal payments that are funded by a credit or debit card.

6. Do you accept paper checks?

At this time we do not accept paper checks.

Alternative Ordering Methods - top
1. Do I need to order on-line? What hours do you answer the telephone?

No, you may order by a variety of methods. In addition to on-line orders, we accept orders via the following methods:

  • Phone - 928-284-2055 (We accept phone calls from 8:30AM to 6PM Monday through Friday; Noon to 4PM on most Saturdays and Sundays; and in the early evening Monday through Thursday. All times are Mountain Standard time - remember Arizona does not use Daylight Savings time and, thus, in the summer does not move the clocks ahead one hour.)
  • FAX - 928-284-1966
  • Email - info@goodstufftogo.net

We suggest you contact us before sending a money order, to confirm availability, price, and shipping charges.

If you receive our voice mail, please leave a message. We strive to answer all messages as soon as possible.

2. Do you accept orders via FAX?

We accept orders via FAX - 928-284-1966. If the products ordered are available we ship the orders, but do not always send a FAX response. If you want a confirming FAX, please let us know and clearly state your FAX number.

Shipping Times, Methods and Charges - top
1. Once you receive an order, how long does it take for you to ship the order?

US orders scheduled to ship via Federal Express Ground or USPS are shipped within 2 business days of their receipt. In most cases the orders are shipped within 24 hours, but occasionally an extra day is required. If for some reason, this timetable cannot be met, we will inform you as to the reason for the delay and give you opportunities to change or cancel your order.

Exceptions to this policy are products listed in the Products Available for Preorder section. These items are shipped once they are received. (See question below relating to Preorders for more information.)

2. How do you ship within the continental 48 states of the United States?

Within the continental 48 states, we ship using Federal Express Ground for larger weight packages and USPS for smaller weight packages, including most orders that include parts and small accessories only. We will provide tracking numbers for FedEx packages and delivery conformation numbers for USPS packages via email. We use a private insurance company to insure all packages.

Please contact us at info@goodstufftogo.net with any special instructions. We will strive to meet your individual needs, but reserve the right to let you know if we can not meet your needs.

3. How do you ship to other US locations, such as PO Boxes, Alaska, Hawaii, Puerto Rico, and APO / FPO addresses?

We use post office priority mail to ship to PO Boxes, Alaska, Hawaii Puerto Rico, and military post offices. Shipping charges will reflect the cost of shipping, insurance, and delivery confirmation. We use a private insurance company to insure all packages shipped via the post office.

Please contact us at info@goodstufftogo.net with any special instructions. We will strive to meet your individual needs, but reserve the right to let you know if we can not meet your needs.

4. How do you ship to non-US locations?

Our primary methods of shipping to non-US Locations are Federal Express International Economy Service or Post Office services - Express Mail, Priority Mail International, or First Class Mail. Where regular insured mail is less expensive we will use this service. Only Federal Express has complete tracking services. We use a private insurance company to insure all packages shipped via the post office.

Orders to non-US locations are usually shipped within 2 to 3 business days of their receipt. If for some reason, this timetable cannot be met, we will inform you as to the reason for the delay and give you opportunities to change or cancel your order.

Please contact us at info@goodstufftogo.net with any special instructions. We will strive to meet your individual needs, but reserve the right to let you know if we can not meet your needs.

5. I live in the United States and require fast delivery. Can you provide 2nd day or over night delivery?

We use Federal Express to provide overnight or 2nd day delivery needs. All requests for such services must be made by Noon Arizona time on the shipment day. Use of such services will result in additional shipping charges.

6. What are the shipping charges for US shipments?

Charges shown in the on-line shopping cart reflect the cost for shipment within the continental 48 via Ground service.

In some cases, when the order involves over 6 items the charge results in an excessive shipping charge on the website. In these cases, we reserve the right to adjust downward the shipping charge before charging your credit card or when letting you know how much shipping to include with other forms of payment.

Our fee for shipping parts or small accessories via the post office is no more than that shown on the website (usually a maximum of $7.00). In many cases these parts are sent via first class mail and we reduce the charge prior to charging your credit card. Larger dollar volume orders and orders with more breakable and/or heavier parts are sent via priority mail.

Our fee for shipping boxed figures and/or vehicles to PO Boxes is based on the actual cost of shipping to the PO Box and can result in charges more or less than that shown in the shopping cart.

When using a form of payment other than credit card, it is best to contact us before sending the payment to find out the exact shipping charge to include with your payment.

7. How are shipping charges calculated for shipments sent to non-US locations.

Shipping charges for non-US shipments are based on rates provided by the shipping companies. In most cases this will result in charges above those reflected in the shopping cart.

Shipping quotes for specific orders are available upon request. Allow several days for a response.

8. Do you have any restrictions on shipping products to particular countries?

Currently, the only restrictions we impose relate to shipping WWII German figures and accessories to Germany, which has a restriction on the importation of items with certain WWII German symbols. We will not send these items to Germany. Customers desiring these products should try to have them shipped to another location outside of Germany, so that they can arrange to pick them up and bring them back to Germany themselves.

Security and Privacy - top
1. Are orders processed through secure processors? Is ordering "secure"?

All credit card and check information is processed and transmitted through secure processors.

2. What happens to all information from orders? Do you sell or give the information to other organizations?

We process all credit card orders at our location. All information, including credit card information, is stored off-line. We maintain this information to facilitate reorders and other needs.

Under no circumstances do we share the information with any other organizations or people. We maintain strict privacy of such information.

Organization of the Shopping Cart - top
1. How is your on-line ordering system organized?

The shopping cart is split into a number of sections. In general, section titles begin either with the name of company producing the products listed within the section or the trade name of the products listed. Section titles for supplies describe the type of products within that section.

In addition, there are two general sections that list products from various companies. These sections are as follows:

  • New Products - lists most new products received within the last 30 days (all products available for shipment).
  • Products available for Preorder - lists products which we expect to receive in the future, for which we know price and expected delivery dates.

Products on sale and/or clearance are listed as such in the sections of the website within which they are normally located.

Within the shopping cart, the sections are shown in yellow. To the left of each title, is a plus (+) sign. Clicking on the plus (+) sign opens the section, showing all products listed in the section. Also, a general description of the section and any other comments are shown directly below the section title.

When the section is opened (showing all products), there is a minus (-) sign directly to the left of the section title. Clicking on the minus (-) sign, closes the section.

2. What do the flashing green dots, to the left of the product names within the shopping cart, mean?

If a product is available for order, then there is a flashing green dot to the right of the product name. The flashing green dot means we have the product IN STOCK and we can ship it per the shipping schedule outlined above. If there is no flashing green dot, then the product is out of stock and not available for order. (See question relating to Preorders for information relating to Preorders)

3. Do you have pictures on your web site?

Our goal is to have a picture of every product that is in stock on the website within 2 weeks of receiving the item. Sometimes this does not happen – we apologize for any inconvenience that this causes. If you need a specific picture, let us know and we will email it to you. While we generally take all pictures ourselves, we do use some pictures generated by manufactures, especially for products in the Products for Preorder section. If the picture is in the Products for Preorder section, it is generally a picture of a prototype of the product. Remember, prototypes often reflect one of kind models and may not accurately reflect production pieces. Actual product may vary from these prototype pictures. If we use a manufacturer generated picture for an in-stock product, we believe it accurately reflects the actual manufactured product that we are offering for sale. All manufacturer generated pictures are used with permission.

Use of the Shopping Cart / Check Out Procedures - top
1. How do I order products from the shopping cart?

Once in the shopping cart, open the particular section(s) which contain the product(s) you want to see and/or order (see above). Within a section, products are shown as a list. If a product is available for order, then there is a flashing green dot to the left of the product name. The flashing green dot means we have the product IN STOCK and we can ship it per the shipping schedule outlined above. If there is no flashing green dot, then the product is out of stock and not available for order. (See question relating to Preorders for information relating to Preorders)

To add a product that is available for order to your shopping cart, click on the product name - NOT on the flashing green dot. This "opens" the product - a description and/or picture will appear. (Most products have both a description and a picture.) At the bottom of the picture is a button that says "Add to Cart." Clicking on this button adds the product to your shopping cart.

The default order quantity for each product is one. To order multiples of a particular product, change the order quantity PRIOR to adding the item to your cart. If you fail to do this, you can order the same item more than once.

Once you add a product to your individual shopping cart, the site automatically takes you back to the list of products. You may shop more or check out, either by clicking on the View Cart button or by clicking on the Check Out Now button, both at the top of the Shopping Cart page.

At any time during your shopping, you may view the products in your cart, by clicking on the View Cart button at the top of the page. This will take to the cart. Once in the cart, you may remove an item by clicking on the minus sign in front of the product name. To continue shopping click on the Back button on your browser tool bar.

2. How do I check out when I am finished shopping? What information is required?

When you are ready to check out, there are two buttons which can be pushed at the top of the shopping cart page - the View Cart button or the Check Out Now button. Either will take you to the your Shopping Cart summary page.

To check out, you will be asked to complete your email address, name, address, and phone number. If you desire to ship the package to a different address, please complete the Ship To information. Remember, please include your entire email address, including the @ sign and provider name. This is very important. Without this information we cannot send you an email, personally confirming receipt of your order. Also, please include any Apartment or Suite number to assure proper delivery. If this is not included and the shipping company charges us a Change of Address charge, we will bill you this charge.

International customers can use the regular spaces to complete their address. In addition, there is an extra space, which international customers can use to add whatever information is necessary to assure delivery.

If required information is missing, you will be instructed to use the Back button on your browser tool bar to return to the information form, so you can complete the missing information.

After completing the billing and shipping information, you will see a confirmation screen. This screen reviews your cart, including shipping charges for ground shipment within the continental 48 states; AZ sales tax (for Arizona residents only); and your billing and shipping information. (See Shipping Information questions to learn more about shipping rates and methods.) If you desire you can use the Back button on your browser tool bar to return to the previous screen to correct or change any of the billing or shipping information.

There is a space on this screen, which allows you to choose to ship the order as a gift. If yes is chosen, we will send all receipts separately from the package.

3. How do I pay for the order?

At the bottom of the cart and billing/shipping information confirmation screen, customers are asked to choose between credit cards and checks (only available to US residents). Click on the appropriate button and follow the directions.

Once completing the required credit card or check information, you will receive a computer generated screen confirming that your order has been placed. This ends your shopping experience.

4. Once I complete the ordering process, what happens? Do I receive a confirmation?

Once the ordering process is complete, the final screen will be a computer-generated confirmation of your order. In addition, once we receive your order, we will send you an email confirming the order. This email will be signed by either Gail or Ken and will be a duplicate of the actual order received by us. The email will not include any credit card information. We usually send these confirmations out within 24 hours on orders received Sunday through Thursday and within 48 hours for orders received on Friday and Saturday.

Once you receive this email, please review it to see if there are any changes or corrections you wish to make. In most cases, you can make changes or corrections to your order for at least a few hours.

In rare cases the computer-generated confirmation does not appear. This means your order was not completed, nor was it transmitted to us. You will have to start the ordering process over, if you still want to order. We apologize for any inconveniences caused by this failure. Your order is important to us. We hope you will either try again or contact us for further assistance.

If you do not receive an email from us within 72 hours confirming the order, then we did not receive it. This occurs infrequently, but it does occur. We apologize for any inconveniences caused by this failure. Your order is important to us. We hope you will either try again or contact us for further assistance.

5. How are shipping cost changes managed? What happens if an item is out of stock? What happens when the credit card information I supply is faulty in some way or the charge does not work the first time?

We process all credit card charges at our location. This allows us to adjust total costs to reflect appropriate shipping charges. Occasionally, items become out of stock too quickly for us to make appropriate changes to the web site in time. If this happens, we will adjust the product charges prior to charging your credit card. In the case of a check, we will send you a refund.

In some instances credit cards do not work for lack of funds. In general, this is a timing issue between payment of a bill and the credit card company crediting your account. We will continue to try the card for one week, before contacting you. In most instances, the card will work and we will ship the order out. If it continues to be declined after one week, we will contact you to make other payment arrangements.

We will also contact you, if the card declines because of a problem with the card number or expiration date. This will allow you to make corrections.

Pre-orders - top
1. How does your Preorder process work?

We list items in the Products Available for Preorder section when we believe the product will be available for shipment within a reasonable timeframe - within 2 months generally - and when we know the selling price.

Often people order a variety of products at the same time, including items both currently available for shipment and items from the Preorder list. If we expect to receive the preordered products within ten days, we will hold the entire order and ship all items at once. If it will take longer than 10 days to receive the preordered products, then we will ship the available products when the order is received and ship the preordered products when they are available.

Return Policy / Defective Merchandise - top
1. What is your return policy?

All sales are final, unless the merchandise is found to be either damaged or defective upon receipt, you are missing a particular item, or we have sent the wrong item.
Condition of the box and contents are critical to many collectors. We have found that shipping product to some place and then obtaining it back usually results in damage. For this reason we will not accept returns except for the above reasons.

All claims for damaged, defective, missing, or wrong product must be made within two weeks of the receipt of the package. Please arrange to have all packages opened and inspected within two of receipt. Claims made past weeks of receipt of the package may not be accepted.

2. What should I do if a box arrives damaged and the contents are damaged in some manner?

If you receive a shipment that includes merchandise, which you feel is damaged, please follow the procedures outlined below:

  • No merchandise returns will be accepted without prior authorization. Please contact us within two weeks of the receipt of the package, by phone, FAX, or email, as soon as you realize an item received from us is damaged in some way.
  • Retain all original packing materials, including shipping carton, bubble wrap, styrofoam peanuts, paper, etc. These may need to be inspected by the shipping company.
  • We will contact the shipping company and file all claims. Federal Express may arrange to inspect and/or pick-up the damaged items. Items sent via the post office may need to taken to a local post office for inspection. Please be aware that you may be asked to complete various forms in order for us to receive payment of a damage claim. The claims process can take several weeks.
  • No refund will be issued or replacement merchandise sent until the original is either picked up by UPS or Federal Express, delivered to the post office, or returned to us, as is required by the claims process. There are no exceptions to this rule, unless specifically made by us.
  • Once claims are paid and merchandise is disposed of appropriately, we will send replacement product or a refund, if you prefer.

All items must be returned in their original condition, as they were received. No refund can be issued or replacement item sent, if any pieces are removed or missing. Any items returned to us with missing pieces will be returned and no replacements or refunds issued.

3. What should I do if a product is defective?

If you receive a shipment that includes merchandise which you feel is defective, please contact us within two weeks of receipt of the package add.

All problems resulting from defective manufacturing are dealt with on an individual basis. Each manufacturer has its own procedure for dealing with defective products. Therefore, it is very important for you to contact us prior to returning any defective items. Any item returned without prior authorization will be refused and returned to the sender.

We will work with you to obtain satisfaction from us and the manufacturer.

4. What should I do if I receive the wrong merchandise in the package or if an item is missing from the package?

If we make a mistake and ship the wrong item or if an item is missing, we can guarantee that Ken was asleep at the job that day. Please contact us within two weeks of receipt of the package, and we will arrange for return of the item at our expense. Once the item is returned, we will send a replacement.

5. If an order is canceled once it has been shipped, or otherwise returned inappropriately or without authorization, is there a restocking charge?

If an order is canceled once it has been shipped or otherwise returned inappropriately or without authorization, a restocking charge of 25% of the value of the merchandise being returned will be assessed.

In addition, no refund of any shipping charges will be made. Our policy is all sales are final. Once we ship an order, we will assess the above charges on any order refused by the receiver and returned to us or returned to us by other methods.